Credit reference agencies are independent organisations that hold information about adults living in the UK - including whether you're on the electoral roll, financial products you have, how much you currently owe and how well you've managed any financial products you've had (for example - have you missed any payments, any County Court Judgments etc). Lenders can request information about you to help them make a decision about lending you money (this is called a credit search). There are 3 main credit reference agencies in the UK (Experian, TransUnion & Equifax). For more information: www.transunion.co.uk www.experian.co.uk www.equifax.co.uk
When you apply for credit (either with Ikano Bank or with any other lenders), a credit search is carried out. Credit searches help lenders make informed, fair decisions about lending money, as they can see what financial products you have and how well you've managed them in the past. The 'search' is where lenders request information about you from credit reference agencies. There are 3 main credit reference agencies in the UK (Experian, TransUnion and Equifax). These agencies hold lots of information about adults living in the UK - including whether you're on the electoral roll, financial products you have, how much you currently owe and how well you've managed any financial products you've had (for example – have you missed any payments, any county court judgments etc).
We offer loans and store cards with a number of well-known retailers, to help make your purchases more affordable. Find out more about which retailers we work with.
If you have applied for finance which we've been unable to approve, you can ask for the decision to be reviewed. To do this, please write to us - Ikano Bank AB (publ) P O Box 10081 Nottingham NG2 9LX Please include a recent copy of your credit report and any other additional financial information that you feel we should be aware of. We will respond to your appeal within 14 days. We may need to call you to discuss your appeal. We'll write to you to confirm the decision.
If you would like to receive documents in large print, Braille or audio, please call us on 0371 781 3080*.
The amount you pay will cover any insurance premiums first. It starts with higher interest rate balances, covering default fees and charges, then interest, then the cost of your purchases.
If you paid more than 5 working days ago, check with your bank to see if the payment was processed. If your payment has been returned, it's because you've used the wrong reference or not added one. It must be your store card account number so we can match it to your account. If it's been processed, please get in touch so we can look into it.
We charge a £12 fee if: - you don’t pay the minimum payment by the due date - you spend over your credit limit - you pay by cheque and it bounces
We charge interest from the day you bought your item until the balance is fully paid (unless you're eligible for a promotional rate). You get up to 55 days interest free on all purchases if you pay in full.
If your payment has been declined please check: - you have sufficient funds - your card has not expired - your card details correct including security (CVC) code and expiry date - you've entered all your personal information - the billing address on your order is the same as the one your store card is registered to. You can update your store card's billing address in your online account.
Your account could be in credit if you've: - paid more than the amount due on your statement - had a refund. A credit shows on your statement as a minus figure with £0 minimum payment due. If your account is in credit you can ask us for a credit balance refund.
After you tell us, we'll make the process of closing the person's account as smooth as possible. Register a bereavement
You can close your account when you've paid off all you owe. To close your account please contact our Customer Service Team.
You qualify if you've spent £50 or more in one transaction. It means your purchase is interest and payment free for up to 3 months. Interest will be charged on any balance left afterwards. If you pay on time and in full before the end of the period you won't be charged interest. Your monthly statement will tell you when your period ends, how much and when you need to pay. Log in to check your statements
We can help if there's a problem with something you've bought using a store card serviced by Ikano Bank. How to raise a claim
If you're not satisfied with the service you've received from Ikano Bank, we want to know about it. Please get in touch so we can put it right. How to complain
You’ll be charged a £12 fee. It may also be recorded on your credit report, which could make it harder or more expensive for you to get credit in the future. Get help with paying
We'll always try to work with you first to help you pay off what you owe. If you don't pay for 3 months or more, you may get a letter to say your debt's been sold to another company.
There are lots of charities that offer free and independent advice to help you manage your finances. Get financial support
Keep your details safe We're supporting the Take Five campaign to help you better understand fraud and protect yourself. What is identity theft? Fraud awareness How to report fraud
Accessibility services We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* +44 333 155 4600 if you’re calling from abroad. *We are open Monday to Friday 9am to 12pm and 1pm to 4.30pm. Our phone line is often quieter in the afternoon.